4.49 /5
43 reviews
79%
would recommend
Showing the most recent reviews from guests
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Amazing
Small Tent - Premium Electric Grass and Hardstanding Pitches Jul 2024 Wonderful staff, clean facilities, great entertainment.
Site's response
Thank you so much for taking the time to leave us a review - we hope to see you again soon!
You can tell how well the ground is kept
Single Axle Caravan - Super Fully Serviced Grass and Hardstanding Pitches Jul 2024 We paid for super pitch 207 and the size of this plot was massive, with 2 electric hook up points, others normally offer 1 hook up.
Paid for private bathroom, shower cubicle was massive, but bathroom overall small, but adequate for what we needed. Locks to doors worn, needs attention. Drinks very expensive at the club house. Exceptional entertainment for the children. Security, was nice to see them driving around site, but at late at night or early in morning, think the car should be an electric vehicle to keep noise down when people are sleeping.
Overall, the site is very well maintained. The staff, from first booking in to leaving, were second to none. Would we we stay again? 100% yes.
Site's response
Thank you so much for taking the time to leave us a review!
We are so happy to hear you enjoyed your stay on one of our popular Super Deluxe pitches!
We will be sure to take your feedback on board, we are always looking at ways in which we can improve.
Thanks again for your lovely comments about the team, we look forward to welcoming you back again soon.
Excellent park very well presented
Single Axle Caravan - Ultra Deluxe Fully Serviced Pitches (Ensuite Bathroom) Jul 2024 The whole park is extremely well presented. Lovely landscaping everywhere.
We stayed on an ultra pitch for the week and the facilities were excellent. So nice to have your own bathroom, bench and washing up sink. The pool area was lovely and the pool was a lovely 30 degrees. Very well run and all the staff very friendly. Thanks for a lovely week.
Site's response
Thank you for taking the time to leave us a lovely review.
We are happy to hear that you enjoyed your stay on our very popular Ultra Deluxe pitches. We hope to welcome you back again soon!
Great site
Twin Axle Caravan - Electric Grass Pitches Jul 2024 Monkey Tree is a beautiful campsite. Clean and well kept, with great facilities. Only downside was noisy campers who partied until the early hours.
Not really for older couples looking for peace and quiet, although we still enjoyed our stay.
Site's response
Thank you for taking the time to leave us a review.
We apologise for the noise caused by other campers and hope that it was brought to our attention so we were able to resolve this issue for you. Hopefully, we will be able to welcome you back to park for another stay with us!
Great place for families
Small Tent - Super Fully Serviced Grass and Hardstanding Deluxe Pitches (Allocated Bathroom) Jul 2024 Only stayed for 2 nights because of the miserable weather, but really liked the quieter, super deluxe sites with private bathroom.
Loads of activities and facilities for children. Short drive to great beaches.
Site's response
Thank you for taking the time to leave us a review, we are glad you enjoyed the pitch!
We hope to welcome you again in the future!
Two very unhappy kids when it’s come to home time!
Large Tent - Electric Grass Pitches Jun 2024 Our first time staying at Monkey Tree and it didn't disappoint one bit! Stayed for 5 nights and it was lovely and quiet.
Only downside was our 5 year old water baby couldn't go in the deeper end of the pool despite there being two adults in with her. Otherwise, we had an amazing time and even considered staying a few extra nights as 5 was not nearly enough.
Beach was a 10 minute drive and easy to navigate around Newquay, so much to do for families and kids. Food options were not very good but not sure if that just with the time we came, but the supermarket was very reasonably priced and had everything you could ever need when camping. We will definitely be back!
Site's response
Thank you for taking the time to leave us a review.
We are so glad you enjoyed your stay and hope to welcome you back to the park!
Good but felt it was overrated Trailer Tent - Ultra Deluxe Fully Serviced Pitches (Ensuite Bathroom) Jun 2024 We arrived at Monkey Tree and we were taken back by how beautifully kept the park was, with stunning plants and greenery. We booked the super deluxe site, with the bathroom and sheltered BBQ area. We checked in and the receptionist forgot to give us our bathroom key (which was annoying).
We found our spot, unpacked and showered. The shower was blocked immediately but luckily I had bleach. The site was lovely but the more time spent on there, we realised all of the facilities and activities advertised aren't on until the 6 weeks holiday. The soft play was great but wasn't open on time, the play areas are also amazing.
One major thing was that the children were being threatened for their belongings (scooters and bikes) by other children. This has put me off massively and won't be returning, especially as the pitch we booked was £829 for private use of a bathroom. We didn't think was worth it when everything was closed until "official summer".
Also, the pool was freezing as it isn't heated, and the laundrette is £5 a wash, £2 to dry and it doesn't dry the first time round. Security is on site but don't do anything.
Overall, a great holiday as we went out everyday. There was just a lot I'd change on the site tbh. I don't normally leave reviews but I felt it's defo overrated and expensive for what it is. Thanks anyway.
Site's response
Thank you for taking the time to leave us a review.
We are glad you enjoyed the soft play and outdoor pay equipment while on park with us. Our gardening and grounds team will be thrilled to know you appreciated their hard work, making Monkey Tree a beautiful site.
We apologise that you were not able to experience the full entertainment schedule as it was a quiet time. If at anytime you felt threated by other children's behaviour we always ask that any problems are reported to reception and we would of been happy to assist you with this further by talking to their parents, this could of been resolved during your stay with us.
The pool is heated everyday but as you can understand, on days with overcast weather, the pool will seem cooler then anticipated.
Our security team work hard to keep everyone on park safe, we are glad to hear they 'didn't do anything', which must mean all campers were abiding by our rules. However, if an incident was to occur our security team would go beyond to make sure any situation is dealt with correctly behind the scenes to ensure this did not affect other customers stay.
Please feel free to email us if you have more feedback. Kind Regards, The Reception Team.
Best place to stay!
Motorhome - Electric Grass Pitches May 2024 This place is truly amazing! It's immaculately clean and tidy, the pitches were huge, and flat. The staff here are the best you will ever find at a family holiday park, I've stayed on hundreds, trust me, the staff here actually care about your stay! They're friendly, polite, smart, and you can tell they truly love their jobs- well done. Thank you all for a truly amazing family holiday. We are 1000% returning, because it really was 10 out of ten for everything! Completely perfect from the moment we arrived, we absolutely loved it!
Site's response
Thank you for such a positive review! We are so glad you enjoyed your stay and look forward to welcoming you back to park in the near future! Kind Regards, The Reception Team
Family stay
Sprinter-Type Campervan - Electric Grass Pitches May 2024 Had a brilliant stay at Monkey Tree Holiday Park.
The weather was rubbish but can't be helped! My only comment would be the older toilet block which was closest to our pitch became dirty very quickly daily, and the flushes weren't great on either toilet.
Other than that, all the staff were lovely, especially the maintenance team who helped with a problem on our van! The kids entertainment was brilliant, as well as the parks and arcades, the whole site is very well maintained and we felt very safe there and allowing our kids to play freely
Site's response
Thank you for taking time to leave us a review!
We appreciate your feedback about our toilet block and make sure to pass this onto the correct departments
We hope to see you again!
Kind Regards, The Reception Team.
Family holiday (boys 12+)
Large Tent - Electric Grass Pitches May 2024 Well maintained, clean campsite with good facilities.
Small playgrounds scattered around the site for the little ones, a big one in the main area, football/basketball pitch. Lovely, clean swimming pool.
Site's response
Thank you for a lovely review. We are very glad to know you enjoyed your stay with us and hope to welcome you back soon!
Enjoyed our stay
Motorhome - Electric Grass Pitches Sep 2023 Enjoyed our stay, campsite nice and clean, food was good in the club. Entertainment was always good, enjoyed the magician and the comedian.
The only thing that puzzled me was that I booked an electric serviced pitch, which in our experience, usually includes water on the pitch, but the pitch we were put on only had electricity. Not really a problem, but if advertised as serviced pitches, we thought that this would normally include water?
Unfortunately, the weather was rubbish so we left a day early to beat the nightmare Friday traffic, nothing to do with Monkey Tree.
Site's response
Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay with us. For water on the pitches, these are our super pitches if you would like to stay with us again, we do apologise for any confusion caused.
Thanks again for your review and we hope to see you again.
Family holiday
Large Tent - Electric Grass Pitches Aug 2023 Great location to explore Cornwall!
We had a lovely stay and despite the reviews, the facilities were great and always had regular cleaners in there!
Outdoor pool is a bit cold for young ones.
Site's response
Thank you for your great feedback. We do keep our pool heated to 26 degrees. We look forward to welcoming you back.
Amazing time!
Large Tent - Electric Grass Pitches Aug 2023 We had an amazing time at Monkey Tree! Can't wait to go again next year!
Site's response
Thank you for your great feedback. We look forward to welcoming you back.
Pleasant Small Tent - Premium Electric Grass and Hardstanding Pitches Aug 2023 The campsite is very pleasant with everything you need.
My only criticism is that as soon as you enter the site, you lose all touch with the outside world there is, it doesn't matter if you have 4g and signal on your phone, you don't get any service. I finally got a telephone call from the site when I left, which to be fair is not good. If you want to purchase the site Wi-Fi, I felt it was an unreasonable price and you don't need this when you are currently paying for your mobile phone service.
Site's response
Thank you for your great feedback. We are looking into the WIFI issues as we use a third party. We thank you for your feedback.
Fabulous holiday
Medium Tent - Electric Grass Pitches Aug 2023 It was our first time staying here and it didn’t disappoint! Wish we could’ve stayed longer to enjoy all the great things that are offered here!! Will definitely stay here again! It’s also in an amazing location, surrounded by fabulous beaches!
Site's response
Thank you for your great feedback. We look forward to welcoming you back.
Excellent site
Single Axle Caravan - Electric Grass Pitches Aug 2023 Nice and clean site with really friendly staff. Will definitely be back again.
Site's response
Thank you for your great feedback. We look forward to welcoming you back.
Fine experience
Large A-class or Tag Axle Motorhome - Electric Grass Pitches Aug 2023 For our first time experience it was a good experience, would definitely recommend it and will go back.
Site's response
Thank you for your great feedback. We look forward to welcoming you back.
Fantastic campsite
Motorhome - Electric Grass Pitches Aug 2023 Fabulous location and extremely well kept campsite, very clean everywhere
Showers were cleaned throughout the day/early evening (perfect temperature & powerful). Security staff were brilliant. Supermarket is handy. Great facilities, parks, golf, swimming pool , arcades, loads to do. If the weather is good in the evening they have inflatables out for the kids.
Fantastic evening entertainment every night for the kids, staff are excellent with dance routines, and competitions, decent prices for the kids and medals given out. Kids and adult bingo (we won £350 on our last night!). Daytime kids clubs are brilliant, same staff as the kids disco so children get used to their faces, they have a lot of time for the children, absolutely lovely friendly people and full of energy.
All campers are respectful to each other zero tolerance on noise. Local beaches amazing and worth a trip out.
We'll definitely return next year! Thanks Monkey Tree!! :-)
Site's response
Thank you for your great feedback. We look forward to welcoming you back.
