Hidden Retreat Glamping

These are the House Rules:

• Smoking inside the pods is not permitted.

• No pets are allowed onsite.

• Listening to music is wonderful, but please mind your neighbours. After 10pm, we enjoy the peace and quiet, so no loud music, please!

• Our pods are meant exclusively for recreational purposes. You are not allowed to use our accommodations in any other way than they're intended, meaning they are not meant for having parties, festivities etc. in the broad sense of the word.

• The dustbin should be emptied before departure, as should the fridge.

• Please leave the pod the same as you found it on arrival.

• If you break or damage anything, please do us the courtesy of notifying us.

• Please ensure all doors and windows are closed when going to bed.

• Due to having a septic tank, only toilet paper should be flushed down the toilet. No wipes, even those that state they are flushable. These can cause expensive blockages.

• Please do not leave dirty dishes on departure.

• Please remember that guests are requested to vacate the pods by 9:30am on date of departure to give us enough time to get the pods and hot tubs ready for our new arrivals.

• Children must be supervised at all times- we cannot be held responsible for accidents on site.

Hot Tub Code of Conduct:

We kindly ask that guests follow these hot tub rules to ensure safety when in use:

• Use of the Hot tub is permitted during the hours of 9am and 10.30pm. Please be considerate to guests in the neighbouring pods.

• Please shower before entering the hot tub. Bathers must not wear fake tan, lotions, oils, makeup or skin creams in the hot tub.

• Do not allow children in the hot tub unsupervised.

• Children under the age of 12 must not use the hot tub.

• You must not exceed the maximum number permitted to use the hot tub (4).

• Water temperatures between 34 °C - 35°C are recommended. Hot tub water should need exceed 40°C.

• Glass must not be used in or around the hot tub (please use the plastic glasses provided).

• Do not use the hot tub if you have an infectious disease.

• Guests must not swallow the hot tub chlorinated water.

• It is recommended that guests do not exceed 20 minutes in the hot tub since long exposures at warm temperatures can cause high body temperature. Symptoms may include dizziness, nausea, fainting, drowsiness, and reduced awareness, resulting in possible drowning. Prolonged immersion in a spa may be hazardous to your health.

• Do not use the hot tub if you are pregnant.

• Do not have any electrical objects near the hot tub.

• Do not enter the tub under the influence of alcohol or drugs.

• Do not enter the hot tub with sharp objects.

• Do not enter the hot tub wearing footwear.

• Do not dive or jump into the hot tub.

• Do not sit on the sides of the hot tub.

• Do not sit on the hot tub cover.

• Do not stand, sit or place anything on the motor housing of the hot tub.

• It is recommended that the hot tub is not used after a heavy meal or after strenuous exercise.

• Guests who suffer from diseases of the heart, circulation, skin conditions, are immune-suppressed, subject to fits or taking drugs affecting the cardiovascular or nervous system, should not use the hot tub without seeking medical advice first.

• Never use the hot tub alone.

• Take care when entering and leaving the hot tub.

• If any allergic reaction occurs leave the hot tub immediately and rinse off in the shower. If the reaction persists, contact reception or go to a local doctor or A&E.

• Hooks are provided on the wall close to the hot tub for hanging towels and robes.

PLEASE NOTE:

• Using the hot tub is entirely at your own risk!

• Hidden Retreat Glamping will not be liable for accidents, injuries or death.

• Hidden Retreat Glamping will not be liable for any accidents relating to the use of the hot tubs such as wet surface causing slip hazards, running or jumping in and around the hot tubs.

• Hidden Retreat Glamping prohibits the use of glass items within the hot tubs and around that area so will not be responsible for injury caused by glass breakages.

• Children must be supervised at all times!

• Please enter the hot tub with safety in mind at all times, checking the temperature before entering.

• We will not be held responsible for any damages to your property while using the hot tubs.

• Do not interfere with the electrical supply to the hot tubs, it must be left switched on at all times.

• You are responsible for making sure the hot tub cover is secured back on the tub when not in use.

• Any damage caused to the hot tub will need to be paid for.

• If there are any problems with the hot tub, please do not interfere with it and contact a member of the Hidden Retreat Glamping team.

• Please be aware that your hot tub may not be at the desired temperature on arrival.

• Please note a member of staff will need to commence the draining of your hot tub from 8am on the morning of departure to enable us to clean and sanitise ready for the next arriving guests. However, your check out time is not until 9:30am.

Please note: Breakdowns due to wear and tear and poor maintenance by guests may occur which could mean that your hot tub becomes "out of order" for your entire stay or part of your stay. If this occurs a daily refund of £15 will be given for each day the hot tub is unavailable to use. We are not required to refund any more money other than the daily refund of £15.