OK site, no sign of owners
Recommends site
1st impression wasn't good. When we arrived, we called the number that lifted the barrier but when we got through, there was nobody in the office, so we called the number, no answer.
We had no clue what to do, so just drove round the park until we found a spot. If you're not going to answer the number that you provide, then please include instructions including the pitch number in the confirmation email. The site and facilities are okay.
Site's response
Dear Alison,
Thank you for taking the time to provide us with feedback on our out-of-hours check-in process. I'm glad to hear that the barrier operated correctly and allowed you into the park.
Firstly, I would like to apologize for the difficulty you experienced in getting through on the phone. We do our best to answer every call immediately, but sometimes we may be assisting another customer. Please be assured that we always try to call people back as soon as we are available.
For late arrivals, pitch numbers are clearly displayed in the office window, and a large metal park plan is attached to the office wall to enable self-check-in. Following your valuable feedback, we have now altered our welcome letter to explicitly state the check-in procedure for late arrivals. In addition to the duty manager's number, we have also added an emergency mobile number to offer further assistance to customers who may be struggling with the out-of-hours check-in process.
If you or any of our customers anticipate requiring a late check-in and are concerned about the self-check-in procedure, we always welcome a call during office hours. We will be more than happy to provide your allocated pitch number and directions to your pitch in advance.
Sally
