Burrowhead Holiday Village Reviews
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With stunning views of the Isle of Man, a great range of onsite facilities and the nearest beach a 15 minute drive, your stay at Burrowhead Holiday Village is sure to be fun for all the family! Suitable for tents, tourers, campervans and motorhomes, guests can pitch up and soak in the seaside air at one of the site's grass pitches with the option of electric. From the outdoor swimming pool to crazy golf and a sauna, there is so much to enjoy!
9 reviews
89%
would recommend
Lovely site, but dated
Recommends site
Lucy R
0
0
The location of this site is beautiful. The views are absolutely incredible. We came as a family of 2 adults and 3 children. My main reason for picking this place was for the outdoor pool but on arrival, we were told the pool is not heated and is therefore, absolutely freezing. There was also no cover over the outdoor pool so I dread to think what's lurking in there as I never saw anyone doing any maintenance on it. Although we booked and used the indoor pool, it was very small and not really enjoyable for my eldest 2 kids (10 and 13). The overall site could do with being updated as the décor is very old fashioned. The arcade room was great, however, some machines were not working. We ate in the café one night and the food was lovely, along with the service. However, again, décor very dated and it could of done with having a little background music on as we were very conscious of being too loud as it was very quiet. The closest supermarket is it Newton Stewart around 40 mins away. Not much for the kids to do locally unless you drive a good couple of hours away. The shower facilities were nice and clean but the water was absolutely boiling and my kids couldn't shower properly because of this. Overall, a good holiday, just needs a lot of updating.
Site's response
Thank you for taking the time to review your stay with us. We are pleased to hear that you found our location and views amazing. The outdoor pool & indoor spa area is routinely maintained and monitored by our maintenance team throughout the day to ensure it is clean and free from debris. We are hoping to heat it in the future. We have taken on board your comments about improvements & upgrades. We are undertaking a wide range of upgrades across the park and have already invested over £1 million. The renovations are part of an ongoing programme of works and will continue to improve the facilities further. We do hope that you will visit us again in the future and see our progress.
Great location and views
Recommends site
Brian J
0
0
Staff, both on reception and around the site couldn't be more helpful. The site itself is spotless, no rubbish, all grass kept mown short and on the whole, pretty flat. A mixture of static caravans, tourers, tents and campervans. A few small signs would be handy to confirm designated non electric pitch areas - even though pointed out in reception and on the given map. Although we didn't use the pool, it looks fantastic! For the younger children, there is a park to keep them occupied. A small games room with pool and air hockey, and numerous arcade machines. There is a shop and café, plus a bar, although we didn't use any of these as closed when looking around the facilities. Now for the 4 star review, the camping toilet and shower block could do with an upgrade - not that they were bad, just dated. As with any campsite toilets, there will always be the campers that are not toilet trained or able to put toilet paper down the loo! Absolute shame. Showers were hot, need to press the button about 10 times for the hot water to come through, but after that, it's great. Some floor tiles were loose, again, that's where an update would be beneficial. Will we go back? Yes, yes, yes. Thank you, we will return.
Site's response
Thank you for taking the time to review your stay with us. We are pleased to hear that you found the site clean and tidy and the staff welcoming. We pride ourselves on these areas. We have taken on board your comments about improvements & upgrades. We are undertaking a wide range of upgrades across the park and have already invested over £1 million. The renovations are part of an ongoing programme of works and will continue to improve the facilties further. We do hope that you will visit us again in the future and see our progress.
Well kept clean site with spectacular views across the sea
Recommends site
Paula P
0
0
Well kept site which, although remote, had entertainment available and was otherwise quiet with spectacular views.
Site's response
Hi Paula, thank you for taking the time to review your stay with us. We are pleased that you found the site to be clean and enjoyed our amazing views. We hope that you will visit us again.
A lovely stay at Burrowhead
Recommends site
Jamie A
0
0
We camped at Burrowhead in early May while we had warm weather. The site itself is fairly remote but that comes with beautiful views over the sea and beaches and a pub not a far drive away. There's an onsite bar, café and shop which is always an added bonus on a campsite! The staff were all so friendly and helpful. We forgot cups and the lady in the café gave us some to borrow throughout our stay. The showers and toilets are by far the cleanest I've ever come across, and the site very well kept, but that's perhaps because the site was quiet. We never went to the pool but there's an indoor and outdoor one, just ensure you book your slot on arrival. There's a small arcade and play park and mini golf. The owner and all the staff were lovely and we would definitely visit again!
Site's response
Thank you for taking the time to review your stay with us. We are pleased to hear that you enjoyed the amazing views that we are afforded in our headland location. The team works very hard to ensure that all of our guests experience a friendly service in a well maintained park and it is great to hear that we achieved this for you. We do hope that you visit us again in the future.
Fantastic place, especially for families with kids
Recommends site
Derek R
0
0
Fantastic place, lots of entertainment on site, lots for adults and children. Mini golf, 9 hole golf course, large outdoor pool, sauna, jacuzzi, indoor heated pool. Would definitely recommend this place for a great holiday or long weekend. Derek.
Site's response
Thank you for taking the time to review your stay with us. We are so pleased to hear that you enjoyed all of the facilities and entertainment that we have on offer - we pride ourselves on being a truly familiy friendly park. We hope that you visit us again in the future.
As requested by yourselves
Recommends site
Terry V
0
0
Beautiful location, we heard that there was quite a bit of history to the site and it would have been lovely to have had pointers etc to say about the history of the site, ie, used to be a site during WW2, and that some of the film, The Wicker Man was filmed. There was no hot water in the toilet facilities for the first two days of our stay. We used the Jacuzzi, health and safety needs to be upgraded, for example stating / signs to say where to access the steps in! Anti-slip mats and anti-slip put on the sides where you access and leave. Only one shower had hot water and I had to remove all my shower products from one to the other and took quite a while for the hot water to come through, and then it got too hot! Staff were friendly especially the young man at the bar who was fantastic, so friendly, accommodating, engaged in conversation - cannot praise him enough, so much so we are going to stay in touch. We came for breakfast on the Tuesday morning and both members of staff were brilliant and could not do enough, friendly and welcoming. Unfortunately, we had contact with an older lady and her husband in the café and could not say the same, the older guy was ok but the woman made us feel that we were a nuisance, she was moaning all the time behind the counter of the café about how she was not happy with the company! She was miserable and quite frankly, she was unapproachable and made us feel like just cancelling our order and leaving. We so impressed and thrilled that our little dog was able to come with us into the bar, otherwise we would not have used this facility as we would not leave her alone, so that is a 10 out of 10 for us. We had a lovely stay, just did not realise how far away we were from a Supermarket. Also the bumph you give to holiday makers can be improved with telephone numbers, reception opening times, café opening times and bar opening times. Just more information, rather than have to find out for yourself. Thank you.
Site's response
Thank you for taking the time to review your stay with us. We are pleased to hear that you enjoyed being able to take your dog into the bar and that you experienced good service from most of our staff. All staff will be reminded to be professional and friendly. This is something we pride ourselves on and can only apologise that you did not experience this from all of the team. We are sorry that you experienced issues within the shower block. We have taken onboard your comments about improving information and poolside signage and will address these accordingly.
Very well maintained grounds, friendly staff
Recommends site
Adele E
0
0
Very well maintained site, lawns cut lovely. We didn't make the most of the facilities but we did play crazy golf which was free, and went in the arcade at night. There was bingo both nights and a Rod Stewart tribute Saturday night although we missed it. Right on the coast sea front. Very scenic. We walked towards St Ninian's Caves, but you can walk the other way to Isle of Whithorn. We were beside the football pitch and our son did make friends with another boy to play football, which was nice.
Site's response
Thank you for taking the time to review your stay with us. We are so pleased to hear that you found us welcoming and the site well maintained. Our team work tirelessly to ensure these high standards. We are pleased that you enjoyed using some of our facilities and one of the walks we are fortunate to have on our site. It is lovely that your son made friends as we pride ourselves on being a family friendly site. We hope you will visit again in the future.
Disappointing
Caren M
0
0
Stunning views. Of the 2 day stay, we endured 11 hrs of power cuts, one included almost 9.5 hours overnight leaving us freezing with no power to heat or cook, not even make a cuppa. Food area was dated and bitterly cold. Showers very clean. Be aware you may be charged roaming data welcoming you to the Isle of Man! Pub staff were welcoming and the kids club seemed to be great fun for those younger. Facility Wi-Fi was very weak, unless in the clubhouse. An onsite shop with at least a few basics would have been good. Gutted 😢
Site's response
Thank you for taking the time to review your stay with us. We are sorry that you experienced the power cuts - the combined rain and wind meant weather conditions were terrible and our team worked hard to restore power as quickly as possible. The weather conditions also affected some of our Wi-Fi signals resulting in the weakness you experienced. We are pleased that you found the showers to be clean and the bar and kid's club welcoming. We do have a small shop in our Reception and plan to open a larger shop within the Cafe area.
Easter weekend
Recommends site
Andrew C
0
0
Lovely site with great views, lost power at about 6:30pm on Friday, reported to staff, got power back at 8am Saturday. Several vans in the same predicament. To be fair, the weather on Friday evening was horrendous which probably didn't help.
Site's response
Thank you for taking the time to review your stay with us. We are sorry that you experienced the power cut. The combined wind and rain meant the weather conditions were terrible and our team worked hard to restore the power as quickly as possible. We are pleased to hear that you liked the site and our spectacular views. We do hope that you make a return visit to enjoy them in more favourable weather.