Pitch and Canvas

ADMISSION

All guests arriving and staying at Pitch & Canvas must be registered via their booking.

Under 21s must be accompanied by their parents or legal guardians. Strictly 1 over 21 must be staying per pitch.

ARRIVALS AND DEPARTURES

Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your pitch.

No refunds/discounts for inclement weather, late arrivals or early departures.

The site are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure"). We recommend that you have adequate holiday insurance in place to cover this.

CHANGES TO YOUR HOLIDAY

Cancellations within 3 weeks of arrival are non refundable. In the event we are able to relet the pitch we will refund the amount of your stay minus a £25 administration fee.

Cancellations within 6 weeks of arrival are entitled to a 50% refund. In the event we are able to relet the accommodation we will refund the amount of your stay minus a £25 administration fee.

Cancellations before 8 weeks of arrival are entitled to a refund minus a £25 administration fee.

We strongly recommend guests take out travel insurance to cover their booking in case of illness or other incidents preventing them from staying. All guests are now aware of COVID and due to the increase in people needing to isolate we are unable to offer refunds or transfers in the event you need to cancel your stay. Should you need to cancel and we are able to relet your holiday we will happily refund the amount paid minus a £25 administration fee. The more notice we have the better opportunity we have to relet your holiday.

Bookings cannot be amended within 7 day(s) of arrival.

DOGS

All dogs must be kept on a short lead and supervised at all times.

Dogs must not be left unattended at any time.

Guide dogs are allowed on site free of charge.

The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

EXTRAS

Motorbike(s) can be brought instead of the car(s) included.

CHARGING OF ELECTRIC VEHICLES IS NOT ALLOWED

We respectfully ask you do not charge electrical vehicles on site. We calculate our charges based on camping and do not include vehicle charging in this cost. Under the current electrical regulations a supply being used for public EV charging must have separate DC protection and type B breakers. Our type of EHU's don't have this so effectively it breaks our site electrical regulations and puts us and our guests at risk. Regretably, anyone found charging their EV will be asked to leave  immediately with no refund and billed £30 for the additional electricity used..

GENERAL

Pitch & Canvas is an unmanned site. An emergency contact number is provided on your booking informatiom which you must use if you need to contact staff.

Discount cards and gift vouchers must be used by their valid to date, after this date they become void.

In the event of a complaint, please call the contact number provided for emergencies. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.

Quiet hours must be respected between 10:30 p.m. and 7:00 a.m..

Radio, music and TV players must be kept at a low volume so as not to disturb other guests. 

The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

OCCUPANCY

No hen/stag parties permitted.

Single-sex bookings of 3 or more people (couples and immediate family members excepted) are not permitted.

A maximum of 3 bookings can be made together. No groups without prior agreement from site. Groups booked without permission will be asked to leave and are not entitled to a refund.

SAFETY

Barbecues are permitted but must be raised off the ground and attended by an adult at all times.

Firearms are not permitted.

VEHICLES

No vehicle movement between 10:30 p.m. and 7 a.m..

Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

VISITORS

All visitors must register at Reception and are only allowed on site between 10am and 7pm.

COVID 19

All terms and conditions under our COVID 19 policy must be adhered to. Anyone in breach of these terms will be asked to leave immediatley without refund.

PHOTOS

On occasion we may take photos of the site for marketing purpose and guests may appear on them. If you do not wish your photo to be used please let Recepetion know when you arrive or email us prior to your stay.