Torrent Walk Campsite and Bunkhouse

TORRENT WALK CAMPSITE AND BUNKHOUSE POLICIES

• Arrival - Arrival time is no earlier than 1pm. No early arrivals during bank holidays and high season from June until September. Please arrive by 9pm at the latest.

• Deposits - Refundable deposits for firepits or electric hook-up leads etc. must be paid by CASH ONLY. Please collect firepits etc by 6pm weekdays or 8pm weekends.

• Departure - Please depart by 12 mid-day. NO later. Please leave your pitch tidy. We reserve the rights to charge £20 if your pitch is left dirty with dog poo, rubbish, or BBQ.

• Noise - Strictly no noise from 11pm to 7am. No loud music to be played any. No cars to be driving around the campsite after 10pm. Quiet generators are permitted, but only between 8am and 9pm.

• Dogs - Up to 2 dogs per pitch are allowed but MUST be always kept on a lead. Please clean up after your dog.

• Chemical toilet disposal point - Toilet cassette must be emptied in designated chemical disposal point (NOT in the toilet block) located right as you enter/exit the camping ground.

• Grey water disposal - Grey water is to be disposed at designated point located round the toilet block by the vending machine.

• Campfires and BBQs - We allow campfires in firepits raised off the ground. Wood must be purchased from reception. You can bring your own firepit or we have them available to hire at reception. Wood is only sold until 9pm (may be different during quiet/winter season). Disposable BBQs are allowed but must be raised off the ground. STRICTLY NO FIRES ON THE GROUND.

• Payment - Non-refundable deposit of 15% is taken upon booking and remaining balance is requested 7 days before arrival. You will receive a link to pay 7 days before arrival. If payment falls 2 days overdue, we reserve the rights to cancel the booking.

• Cancellation and Modifications - If you notify us before 7 days prior to arrival that you wish to cancel, you will receive a refund minus the 15% deposit. If you notify us with less than 7 days before arrival, NO refunds will be offered. If you wish to change your booking date you can do that up to 48h before arrival (You must provide new dates within 7 days and the stay must be within a month). Please note we only allow ONE change or modification to a booking.

• Visitors - If you wish to have visitors to your pitch from outside the campsite, please speak to reception first as this request is subject to availability. They must leave by 10pm.

• Cars - cars must be parked within the borders of your own pitch (unless you are on one of our smaller pitches located on the ledges). There is a maximum speed limit of 10mph while driving through the campsite, as children may be on the road. If the speed limit is not adhered to, we will ask you to leave your car in the car park away from the campsite.

• Recycling and Waste Disposal - Please take all your rubbish to the bins provided behind the toilet block. ALL rubbish must be sorted into correct recycling bins. General waste must be bagged.

Strictly NO camping equipment, broken chairs, air beds, gazebos, BBQ, tents or any other camping equipment are allowed to be disposed at our site. Please take it home or to near recycling centre. We have CCTV cameras by the bins and keep close watch on the cameras. Return the firepit and dispose ash in the bin provided by reception. Leave your pitch as you would like to find it.

• Anti-social behaviour and drug policy - We do not tolerate anti-social behaviour on our campsite, any behaviour deemed to be abusive or anti-social, will result in immediate eviction from the campsite without a refund. Use of ANY drugs on premises is a criminal offence and will lead to immediate termination of your stay. Please note we have CCTV operating on site and during the high season we have a security guard at night to make sure the noise curfew is adhered to and to carry out appropriate action regarding anti-social behaviour.