4.32 /5
55 reviews
80%
would recommend
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First time campers
Sprinter-Type Campervan - Fully Serviced Hardstanding Pitches Apr 2023 Easy to find campsite and the campsite owner was very helpful.
Clean facilities on a nice peaceful site, with a nice place to walk your dog at the back of the campsite. Café onsite and the petrol station on the roundabout are helpful.
Would definitely use again!
Site's response
Thank you for your review, we are pleased you enjoyed your stay.
Oakwood Farm
Last minute, local Easter break Large Tent - Electric Grass Pitches Apr 2023 We stayed here purely because campsites in the Lake District were flooded and the children were so excited about camping, we felt we had to go somewhere, so this was very much a last minute booking.
We weren't bothered about the traffic noise as it is what it is and we know the local area as we are only 30 mins away. Being 30 seconds away from the cycle path is also great for exploring.
What I am unsure about is that the campsite says the toilet block has recently been refurbished? I really don't see how as it was very dirty all of the time and certainly not somewhere I would shower or have my children shower. For example, the flush buttons on both toilets were missing, there was a crack in the shower tray which looked like it had never been cleaned and the area was generally mucky.
I know camping is camping, but it can certainly be improved upon. Even the patio outside the shower block was uneven with the paving being wobbly.
Site's response
We are sorry you did not find our facilities to your liking, Lucy. Our shower/toilet block are thoroughly cleaned by our in house team every day and monitored throughout the day and we do ask all guests in our arrival information to leave the facilities clean and tidy ready for the next guest to use, we also welcome guests to let us know straight away if there are any problems so we can rectify in a timely manner.
We do realise wear and tear is starting to show and unfortunately our plans to rebuild a bigger shower/toilet block during the winter season have had to be put on hold due to unforeseen circumstances. Because of this, on the Wednesday and Thursday before your arrival, a new coat of paint was applied to all the walls, the doors were all varnished and the floors jet washed and cleaned with an industrial strength cleaner and coating. We are hoping to start the new facilities as soon as we get the go ahead without causing too much disruption to guests.
We would like to reassure you that guest satisfaction is always our top aim, happy guests makes a happy Oakwood Farm.
Bad Medium Tent - Electric Grass Pitches Apr 2023 Was not at all what I was expecting. Nothing really to do there, other than sit in your tent.
I felt that the service from the staff was bad too.
Site's response
We are sorry you did not enjoy your stay Lilimai, it is certainly not what we want.
We do realise that different guests expectations vary from one to another but we are a very small quiet site, which is reflected in our write up and facilities. However, we are only 10 minutes away from the major attractions in the area, historic Chester, Chester Zoo, Cheshire Oaks Designer outlook village with the North Wales coastline and The Wirral Peninsula only 30 minutes away.
We are not quite sure as to which service from our team you found bad, we pride ourselves in being a friendly team and we are always happy to help wherever possible and always enjoy interactions with our guests. Our office is open 7 days a week and when not manned, there are contact numbers on the office window and in the arrival email, which is sent to every guest automatically on the morning of arrival just in case you arrive after the office has closed. This includes your pitch number and other site information to help you settle in and relax.
If we fell short on any customer service this time we wholeheartedly apologise and are sorry we did not have the chance to put it right.
