Longnor Wood Holiday Park

1. Touring Caravan & Camping Prices

Caravan and camping prices include your unit, a car, awning, two adults, hot water, showers and use of the park's public facilities. Caravan, motorhome and trailer-tent pitches are all-weather hardstandings with electric hook-up and the majority with digital TV connection.

Payments are accepted by debit or credit card.

2. Booking

Longnor Wood Holiday Park is exclusively for adults. Guests, and visitors, must be over 18 years of age.

Groups exceeding 4 adults will not be accepted.

Your booking is secured on receipt of a £30 non-refundable deposit (£60 Bank holidays) or full payment if booking within 28 days of your intended arrival. In either case, the

balance of payment must be received 28 days prior to your intended arrival.

We reserve the right to re-advertise the pitch if full payment has not been received within 28 days prior to your intended arrival.

Payments are accepted by debit or credit card.

A minimum booking period of 3 nights applies over Bank holidays.

We will endevour to get you on the pitch requested, however this cannot be guaranteed and we reserve to the right to place your booking on a pitch of the same standard.

Guests with access or mobility concerns are advised to contact us at the time of booking.

3. Cancellations

Refund Policy:

0 - 14 days - No transfer or refund will be given

14 - 28 days - The booking maybe moved to another date within the current season, subject to availability and payment of any additional costs. Only one transfer per booking is permitted.

28 days or more - A refund of any monies less the deposit will be refunded.

We strongly recommend guests obtain appropriate holiday cancellation insurance, such as Guest First.

4. Arrival

Guests should park in the car park outside reception and check-in on arrival.

Arrival time is 2pm to 5pm (Mondays and Fridays till 7pm) Late arrivals can be arranged by calling us on 01298 83648

A refundable deposit for return of the security barrier card will be required at check-in.

5. Departure

Check-out is 12 noon on the day of departure. Arrangements for late departures are to be arranged with the park by 11am and the late departure fee paid.

6. Touring Caravan Park Rules

Windbreaks. Only one windbreak per unit please.

Heaters. All heating (gas, electric & solid fuel) is prohibited in awnings and tents.

Noise. In consideration of every guest's enjoyment, excessive noise is not permitted between 11pm and 9am. Playing of radios or other sound equipment which can be heard by neighbours is considered excessive.

Open fires & Barbeques. Open fires are not permitted on the park, which includes fires in barbeques. Camping stoves and barbeques must be kept off the grass, guests may be charged with the cost of repairing damaged grass.

Cyclists. Please exercise care for other guests. Cycling is only permitted on roadways.

Stone walls. Please do not climb on, remove stones from or damage walls in any way.

Fireworks. Use of fireworks or Chinese laterns is prohibited on the park.

Recycling. Guests are requested to use the recycling point opposite reception.

Dogs are welcome, up to a maximum of 2 dogs per unit.

- dogs may not be left unattended at any time,

- dogs must be kept on a leash when inside the park grounds (this excludes the designated dog walk area),

- dog owners must clean up dog mess at all times and deposit it in the bins provided.

The permission for a pet may be withdrawn if the animal is a nuisance.

Chemical toilets are to be emptied in the Elsan disposal point in the Summer house opposite pitch no. 35.

7. Elecricity Supply

Electrical supply is 10 amps, 240 volts.

8. Visitors

Visitors are welcome to visit the park between 9am and 4.30pm.

Please ensure your visitors report to reception on arrival and when leaving the park.

All visitor's cars must be parked in the reception car park for the duration of the visit. Visitors with registered disability should enquire about parking at reception.

All visitor's must be 18 or over.

9. Vehicles

All guest's vehicles must be insured for third party liability while on the park.

The park speed limit of 10mph must be observed at all times.

Washing of cars or other vehicles is not permitted on the park.

10. Lost Property

Lost property will be dated, labelled and stored for a period of 21 days. Property not claimed within this period will be disposed of through charity shops or clothing banks.

Lost property may be claimed at the park or returned to its owner following payment of the appropriate packing and transport fees.

The park owners accept no responsibility for loss or damage to lost property.

11. Legal Contract

Your booking constitutes a legal contract and you are responsible for the hire price.

Completion of an online or telephone booking is deemed as acceptance of these conditions.

Touring accommodation is for the exclusive use of the hirer and persons named in the booking for the period of hire as stated on the hire contract.

The park owner reserves the right to cancel or terminate a hire agreement or ask a guest to leave the park where a guest:

- has failed to disclose all material facts required by the booking process, or

- does not adhere to the park rules, or creates a nuisance.

In these circumstances the park owners shall not be under any liability to the person(s) involved and shall be discharged from their obligations.

The accommodation and facilities are used entirely at guests' own risk. The park owner is absolved of all liability for accidents, loss or damage to any person(s) or

property howsoever caused.

12. Holiday Insurance

We strongly advise guests to insure fully against all holiday risks.