Lady's Mile Holiday Park

A nice long weekend break

Decided to cram-in a weekend break at short notice. Easily booked online via Campsites.co.uk. Pleasant welcome and good choice of pitches. Sorting out how to activate the electricity supply (need to download an app!) was a pain, but the 8kw/day allowance was double what we actually used, so no extra payment was needed. Indoor pool was bigger than anticipated. No showers in changing room. Sauna was great, but steam-room not in service (shame). On site shop stocked all basic requirements, but Sainsbury's only 10 minutes walk from the site.

We stayed there twice during our trip to Cornwall

The campsite is excellent, well maintained and clean with all the facilities; shop, restaurant etc. The restaurant is nice - even though due to the adjacent stage, it can be quite noisy when performances take place. The meal we had was good. Staff was nice and helpful.

It's not what I expected

Upon arrival, it wasn't very clear where I was supposed to park the caravan, so ended up parking in the middle of the car park. The receptionist gave me a map of the site and circled on it which fields I could set up on. I was thinking I'd be given a pitch number, but had to find my own pitch, which wouldn't have been too bad on a normal day, but this was the bank holiday weekend, and the place was a sea of tents and caravans. Lots of children running around and riding their bikes, which is what I expected to see. The problem was having to drive down dead end drives, only to find what looked like an empty space, which wasn't. So, having to go back up the way I came in with the caravan on the back was a nightmare. After 4 attempts, I found a space. Great. On site entertainment was great and the food was nice. Showers were nice and hot and powerful. Once I'd got set up and settled in, I had a nice time, until I'd gone out for the day, only to come back and find my deck chairs had gone, including the one situated under the caravan. I didn't bother to report it as I don't see what they could have done to resolve things. I will not be returning.

Site's response

Thank you for taking the time to share your experience Stephen. We’re pleased to hear that once you were settled, you enjoyed the on-site entertainment, the food, and the showers. However, we’re very sorry for the difficulties you experienced on arrival finding a pitch, especially during a busy bank holiday weekend. We understand how stressful and frustrating it must have been navigating with a caravan amid so many other guests. Your feedback regarding clearer guidance and pitch allocation has been passed to our teams for review. We’re also very sorry to hear about your deck chairs going missing. While we encourage guests to report lost or misplaced items to reception so we can investigate, we completely understand your frustration. We regret that these issues affected your overall experience and appreciate you bringing them to our attention.